Refund policy

Returns & Printing Errors

All sales are final. We do not accept change-of-mind returns or exchanges.

Printing or production errors

If your book has a printing or production error, such as missing pages, a misprint, or a binding defect, please email books@moonberry.kids within 30 days of delivery.

Include your order number, a description of the issue, and clear photos showing the problem. Please do not send payment card details.

How we help

After we review and confirm the printing or production error, we will arrange a replacement at no additional cost. Replacement is our first remedy. If a replacement cannot be provided, we will contact you to arrange an appropriate resolution.

Please contact us before sending a book back. We will provide any return instructions needed to resolve a confirmed printing or production error.

This policy does not limit any rights you may have under applicable consumer law.